Frequently Asked Questions

What is Pick’n’Treat?

Pick’n’Treat is a platform that connects consumers with surplus food from local restaurants, bakeries, and food outlets at discounted prices. Our mission is to reduce food waste and make quality food accessible to everyone.

How does Pick’n’Treat work?

● For Consumers: Download the Pick’n’Treat app, browse available deals from nearby participating food outlets, purchase the deal, and pick up the food during the specified
time window.

● For Businesses: Register with Pick’n’Treat, list your surplus food items, and offer them through our app. It’s a great way to reduce waste and reach more customers.

How can I download the Pick’n’Treat app?

You can download the Pick’n’Treat app from the Google Play Store or the Apple App Store by searching for “Pick’n’Treat.”

What types of food can I find on Pick’n’Treat?

You can find a variety of food items including bakery products, meals, snacks, and beverages. The selection may vary based on local participating businesses.

Are the food items safe to eat?

Yes, all food items available on Pick’n’Treat are safe to eat. We partner with reputable food outlets that adhere to strict hygiene and safety standards. Surplus food is typically freshly prepared and has been handled properly.

How do I pick up my food?

After purchasing a deal, you’ll receive details on where and when to pick up your food. Please make sure to arrive during the specified time window to collect your order.

Can I get a refund if I don’t pick up my food?

Refund policies vary depending on the restaurant’s policy. Please review the terms and conditions of each deal before purchasing. If you encounter any issues, contact our customer support team for assistance.

How are the prices determined?

Prices are set by the participating food outlets and are discounted compared to the regular menu prices. This discount reflects the surplus nature of the food items.

Can I make changes to my order after purchase?

Once a deal is purchased, changes to the order are not possible. If you have specific
requirements or questions, please contact the food outlet directly using the details provided in the app.

How can I become a participating food outlet?

To join Pick’n’Treat as a participating food outlet, visit our website or contact our support team. We’ll guide you through the registration process and help you get started.

Is Pick’n’Treat available in my city?

Pick’n’Treat is expanding rapidly. Check the app to see if we’re available in your city or region. If not, stay tuned for future expansions!

What should I do if I encounter an issue with my order?

If you face any issues with your order, please contact the food outlet directly or reach out to our customer support team through the app or website. We’re here to help resolve any problems.

How can I provide feedback or suggestions?

We welcome your feedback and suggestions! You can submit them through the app or our website. Your input helps us improve our service and better meet your needs.

Is there a subscription or membership fee to use Pick’n’Treat?

No, there is no subscription or membership fee to use Pick’n’Treat. You pay only for the food deals you purchase.

How can I contact Pick’n’Treat customer support?

You can contact our customer support team through the app, our website, or by emailing support@www.pickntreat.in. We’re here to assist you with any questions or issues you may have.

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